L89 Game Privacy
Policy

01 Introduction

Welcome to the l89 game Privacy Policy. This document explains how l89 game ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players who register and use our online gaming services at https://l89-game.app.

We understand that privacy is important to our players in Bangladesh. When you sign up at l89 game, you trust us with your personal information — and we take that responsibility seriously. This policy is written in plain language so you know exactly what happens with your data, without having to wade through pages of legal text.

By registering an account at l89 game or continuing to use our platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the platform. You can contact our support team at any time to ask questions or request changes to your data.

02 Data We Collect

L89 game collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically as you use our services.

Information you provide directly:

• Registration data — your full name, date of birth, email address, and phone number.
• Identity verification documents — such as a national ID card or passport, required to verify your age and identity before processing withdrawals.
• Payment information — your bKash, Nagad, or Rocket mobile wallet number used for deposits and withdrawals. We do not store full payment credentials on our servers.
• Support communications — messages, emails, and chat transcripts when you contact the l89 game support team.
• Responsible gaming preferences — deposit limits, session reminders, and self-exclusion settings you configure in your account.

Information collected automatically:

• Device and browser data — your IP address, device type, operating system, and browser version.
• Usage data — pages visited, games played, session duration, and betting history on the l89 game platform.
• Cookie data — see the Cookies section below for full details.
• Transaction logs — records of all deposits, withdrawals, and bonus claims on your l89 game account.

The table below summarises the main categories of data we collect and the legal basis for processing each:

03 How We Use Your Data

L89 game uses the personal data we collect for the following purposes:

• Account management — to create and maintain your l89 game account, verify your identity, and process your login securely.
• Payment processing — to handle deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Customer support — to respond to your enquiries, resolve disputes, and provide assistance when you contact the l89 game support team.
• Fraud prevention and security — to detect and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the l89 game platform.
• Responsible gaming — to monitor gaming behaviour, enforce deposit limits and self-exclusion settings, and identify players who may need support.
• Platform improvement — to analyse how players use l89 game, identify technical issues, and improve the overall gaming experience.
• Marketing communications — to send you information about bonuses, promotions, and new games at l89 game, where you have opted in to receive such communications. You can opt out at any time.
• Legal compliance — to comply with applicable laws and regulations, including age verification requirements and anti-money laundering obligations.

L89 game will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or notifying you of the new purpose.

04 Data Sharing

L89 game does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of third parties only where necessary to operate the platform:

• Payment processors — bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification providers — third-party services used to verify your age and identity when required. These providers are contractually bound to handle your data securely and only for verification purposes.
• Game providers — the third-party developers whose games are available on l89 game may receive anonymised gameplay data for the purpose of game performance monitoring. They do not receive your personal identification data.
• IT and hosting providers — companies that provide the technical infrastructure on which l89 game operates. These providers are bound by strict data processing agreements.
• Legal and regulatory authorities — l89 game may be required to disclose your data to law enforcement agencies, regulators, or courts where required by applicable law. We will only do so to the extent legally required.

05 Cookies

L89 game uses cookies and similar tracking technologies to improve your experience on our platform. A cookie is a small text file stored on your device when you visit a website. Cookies help us keep you logged in, remember your preferences, and understand how players use l89 game.

We use the following types of cookies:

• Essential cookies — required for the l89 game platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Preference cookies — remember your settings and preferences, such as your preferred language and display options on l89 game.
• Analytics cookies — help us understand how players navigate l89 game, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
• Marketing cookies — used to track the effectiveness of our promotional campaigns. These are only set if you have consented to marketing communications.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the l89 game platform — for example, you may be required to log in again on each visit if session cookies are disabled.

06 Data Retention

L89 game retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. The specific retention periods for different categories of data are as follows:

• Account and registration data — retained for the duration of your account and for 5 years after account closure, in line with standard record-keeping requirements.
• Transaction records — retained for 7 years after the date of each transaction, as required for financial record-keeping and anti-money laundering compliance.
• Identity verification documents — retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Support communications — retained for 3 years from the date of the communication.
• Marketing preferences and opt-in records — retained for the duration of your account and for 3 years after account closure.

After the applicable retention period, l89 game will securely delete or anonymise your personal data. If you request deletion of your data before the end of the retention period, we will delete what we are legally permitted to delete and explain why any remaining data must be retained.

07 Security

L89 game takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption — all data transmitted between your device and the l89 game platform is encrypted in transit using SSL/TLS protocols.
• AES-256 encryption at rest — personal data stored on our servers is encrypted using AES-256, one of the strongest encryption standards available.
• Access controls — access to personal data within l89 game is restricted to authorised personnel on a need-to-know basis. All staff with access to personal data are trained in data protection practices.
• Regular security audits — l89 game conducts regular security assessments and penetration testing to identify and address vulnerabilities.
• Two-factor authentication — available for all l89 game accounts to add an extra layer of protection to your login.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone.

08 Your Rights

As a player at l89 game, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all requests within 30 days.

If you are not satisfied with how l89 game has handled your personal data or responded to a rights request, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

09 Minors

L89 game is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the l89 game platform in any way.

If l89 game discovers that personal data has been collected from a person under 18, we will immediately close the associated account, delete all personal data collected, and forfeit any funds in the account. If you believe a minor has registered at l89 game, please contact our support team immediately.

10 Changes to This Policy

L89 game may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page.

For significant changes that affect how we use your personal data, we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of l89 game after any changes to this policy constitutes your acceptance of the updated terms.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how l89 game handles your personal information, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the l89 game platform — look for the chat icon.
• Email: [email protected]

When contacting us about a data rights request, please include your registered email address and a clear description of your request. This helps us locate your account and respond as quickly as possible. We aim to respond to all privacy-related enquiries within 5 business days and to complete all data rights requests within 30 days.